Our ethics are guided by Biblical principles and integral faith. All of our staff members are active members of their church communities and are accountable to their families, leaders, pastors, and church communities. We want you to feel that you can trust us, and we recognize that’s not always possible given the nature of the internet. If you have any questions or concerns, please contact us via phone and we’ll promise to have that conversation with you.
The Envoy Group is an independent entity that is not controlled by any one program, though we do maintain strong professional relationships with the residential and therapeutic boarding school programs we engage. The programs we work with pay us to represent them in the marketplace via a marketing cooperative called the Refer & Share Network. The network we have created allows programs to send families to us so that we can help them find more appropriate programs if the teen in question does not fit their program. This is what allows us to suggest programs to families at no cost, and as such there is no obligation whatsoever for families to heed our suggestions.
One of the problems we constantly see in the therapeutic boarding school referral placement world is a lack of integrity and weak ethics. Our goal is to push the industry toward a healthier, more open, and less competitive atmosphere built around helping the families we serve as highest priority rather than making money. We think we’ve found a way to do that successfully.
Things We Will Never Do
- We will never charge families for our services
- We will never allow programs to pay for our assessment of their program, or allow them to pay for our travel expenses while visiting their programs
- We will never suggest programs we know are under investigation for violation of licensing, federal or state laws
- We will never suggest programs that we know are operating outside of the bounds of the laws of the state in which they are operating
- We will never suggest programs that we feel are not being effective in doing what they were built to do
- We will never suggest boarding school programs that antagonize or discourage expanding or exploring the faith that potential residents’ parents brought them up in
- We will never suggest one program over another for the purpose of financial gain
- We will never pay our referral specialists incentives for placement, we will always pay a salary
Things We Will Always Do
- We will always help families no matter their financial status or ability to pay for a program
- We will always help families gather information on programs that are not a part of our network
- We will always maintain integrity and openness in the work that we do
While we strive to maintain our ethics and our integrity at all times, we recognize that we are human and make mistakes. If you feel that we have not held up to our ethical standards at any point in the process of helping your family, please contact us directly and the CEO of The Envoy Group, Garret Bolthouse, will be happy to speak with you. He has made a commitment to work with you to find a possible solution to our breach in ethics.